Emergency Skills. Inc. provides standard shipping within the United States. Shipping charge depends on your delivery address & purchased products. Additional charges apply for orders shipped to Alaska, Hawaii & Puerto Rico.
Expedited shipping options are available.
It is possible to cancel your order if it hasn’t been sent. Contact us and we will help you. If your order has been sent, you will have to return the products in order to receive a refund. The freight will not be refunded. It is not possible to change your order once it has been submitted. This includes removing an item, changing the delivery address or payment method. Products are sent via UPS. Your order will be sent within 3 working days after it has been placed.
You can have your package delivered to another address if it is more convenient. Make sure to include the delivery address in the Additional information section of the checkout page. Please note: it is not possible to deliver to a PO box.
We want all our customers to receive high quality products. If there is something wrong with the product you have received or if your delivery is not identical to your order (wrong product or if a product is missing), please contact our customer service.
All products must be returned in their original packaging with all enclosed documentation. The packaging and product cannot be broken or damaged in any way. Otherwise it will not be possible to obtain a refund.
You must arrange and pay for the return shipping of the returned the goods. The goods are your responsibility until they reach our warehouse. Please ensure you pack the return safely to prevent any damage to the product or box.
You are covered by the manufacturer’s warranty if something is wrong with the product. Your claim should be sent to us as soon as possible.